Privacy Policy

Fenebris India Pvt Ltd ("Fenebris," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fenebrisindia.com or use our services.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Personal Information

When you contact us through our website forms, we may collect:

• Full name
• Email address
• Phone number
• Company name and designation
• Subject of inquiry and message content

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on each page
• Referring website or source
• Cookies and similar tracking technologies

Mobile Application Data

When you use our mobile application, we may additionally collect:

• Device identifiers (Device ID, Advertising ID)
• Mobile operating system version and app version
• Push notification tokens
• App usage statistics and crash reports
• Location data (only if explicitly permitted by you via device settings)
• Camera or photo library access (only when required for a specific feature and with your consent)

We use the collected information to:

• Respond to your inquiries and provide requested services
• Communicate with you about projects, updates, and promotions
• Improve our website, services, and user experience
• Analyze website traffic and usage patterns
• Comply with legal obligations and protect our rights
• Prevent fraudulent activity and ensure security

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our website and delivering services (e.g., hosting, analytics, email services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request, we will delete or anonymize your data within a reasonable timeframe.

This Privacy Policy is published in compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("IT Rules 2011") of India.

As required under Rule 4 of the IT Rules 2011, we publish this Privacy Policy to inform users about:

• Type of data collected: Personal identifiers, contact details, device data, and usage information as described in Section 2
• Purpose of collection: Service delivery, communication, analytics, and legal compliance as described in Section 3
• Data recipients: Trusted service providers and legal authorities as described in Section 4
• Retention period: Data is retained only as long as necessary for the stated purpose, as described in Section 8

We implement reasonable security practices and procedures as mandated under Rule 8 of the IT Rules 2011, including industry-standard encryption, access controls, and secure storage.

Our mobile application may request the following device permissions. Each permission is requested only when needed and with your prior consent:

• Internet access: Required for core app functionality and communicating with our servers
• Camera: Used only when you choose to upload a photo or scan a document within the app
• Storage / Photos: Used to save or upload files only when you initiate such action
• Location: Used only when a location-based feature is active and you have granted permission
• Notifications: Used to send you service updates and alerts (you can disable these in device settings)

You can revoke any permission at any time through your device settings. Revoking a permission may limit certain app features but will not affect the core functionality.

We do not collect data in the background without your knowledge. Data collected through app permissions is used solely for the feature that requires it and is not sold to third parties.

Under the IT Rules 2011, the following categories are classified as Sensitive Personal Data or Information (SPDI):

• Passwords
• Financial information (bank account, payment card details)
• Physical, physiological, or mental health condition
• Sexual orientation
• Medical records and history
• Biometric information

We do not currently collect any Sensitive Personal Data or Information through our website or mobile application unless you explicitly provide it in a message or form submission.

If any future service requires collection of SPDI, we will:

• Obtain your explicit written consent prior to collection
• Clearly state the purpose for which such data is being collected
• Not retain it longer than required for the stated purpose
• Not transfer it to third parties without your consent

In accordance with Rule 5(9) of the IT Rules 2011, we have designated a Grievance Officer to address complaints and grievances related to the processing of your personal data.

Your grievance will be acknowledged and resolved within 30 days of receipt, as mandated by the IT Rules 2011. Please include your name, contact details, and a description of your concern when writing to us.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Withdraw consent for data processing
• Object to or restrict processing of your data

To exercise any of these rights, please contact us at [email protected].

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy, please contact us: